Payment and Billing
Everything about paying for a subscription: what we accept, when access begins, how renewal works and what happens if a payment fails.
Last updated: 9 November 2026
1. Accepted Methods
We accept the major credit and debit cards through our payment processor: Visa, Mastercard, and American Express where the card issuer permits the transaction. If a card is declined, the usual causes are a block on international transactions or a 3-D Secure check that was not completed.
If you cannot pay by card, message us on WhatsApp and we will confirm the alternatives available to you before you send anything. Never send payment details to anyone claiming to represent us who contacts you first.
2. Currency and Pricing
All prices are shown in US dollars. Your bank converts the amount at its own rate and may add a foreign transaction fee, which is outside our control and is not refundable by us. The price you pay is the price displayed on the packages page at the moment of purchase. Any tax we are required to collect is included in, or added to, the total shown at checkout.
3. When Access Begins
Your term starts when we activate the account, not when you place the order. Activation normally happens within minutes of a successful payment, and credentials are sent to the email address or WhatsApp number you gave at checkout. If nothing arrives within an hour, check your spam folder and then contact us - a mistyped email address is the most common cause.
4. Renewal
Subscriptions do not renew automatically. When a term ends the account stops, and you choose whether to buy another term. We will normally remind you before expiry where we have a working contact address, but the reminder is a courtesy and not a guarantee - keep an eye on your own expiry date.
Renewing before expiry extends your existing account rather than restarting it, so your credentials and favourites are kept. Renewal is arranged through WhatsApp or the packages page.
5. Failed Payments
If a payment fails, no access is issued and no charge is taken. Where a payment appears to succeed but access is not granted, contact us with the transaction reference and we will either activate the order or release the authorisation. Authorisation holds usually clear on their own within a few business days.
6. Price Changes
Prices can change, for example when supplier costs move. A change never affects a term you have already paid for. It applies only to new orders placed after the price on the packages page is updated.
7. Invoices and Receipts
The confirmation email from our payment processor is your receipt. If you need a formal invoice for expenses, ask us and we will issue one showing the order date, plan, term and amount paid. We do not print or post paper invoices.
8. Security
Card details are entered on our payment processor's own secure page and are never stored on our servers. We keep only the reference number needed to identify a transaction for support and accounting. Please do not send card numbers, CVVs or one-time passcodes over WhatsApp or email - we will never ask for them.
9. Refunds and Disputes
Refunds follow the Refund Policy. If you believe a charge is wrong, tell us first - most billing questions are resolved the same day, and a bank dispute takes considerably longer for everyone.
10. Declined Cards and 3-D Secure
Most declined payments are not declined by us. The three common causes are a bank block on international or online transactions, an expired card saved at checkout, and a 3-D Secure prompt that was closed before it completed. If you see a pending charge but no credentials, the authorisation is usually still settling and will release on its own within a few business days.
Before retrying, check the card expiry date and confirm with your bank that online payments are enabled. Retrying the same card repeatedly can trigger a temporary fraud block that takes longer to clear than the original problem. If two attempts fail, message us and we will confirm the exact reason returned by the processor.
11. Keeping Your Details Current
Tell us when your email address or WhatsApp number changes. Credentials and renewal reminders go to whatever contact we hold, and an out-of-date address is the single most common reason a customer believes an order was never delivered. We cannot recover an account from an address you no longer control, so keep at least one current contact on file and message us from it when you need anything changed.