Refund Policy

1. Try Before You Buy

The best way to avoid a refund request is to test first. Where a free trial is available, use it on the device you actually intend to watch on, at the time of day you normally watch. That answers the two questions a refund cannot fix after the fact: whether the streams suit you, and whether your internet and hardware can carry them.

2. The Seven-Day Window

If you are not satisfied, contact us within seven days of your order and we will review the case. Where the problem is on our side and we cannot resolve it, we will issue a refund to the original payment method.

Requests made after the seven-day window are considered at our discretion and are usually declined, because the service has already been delivered and consumed. Longer plans follow the same window; the length of the plan does not extend it.

3. When a Refund Is Available

• You were charged twice for the same order.
• Your credentials were never delivered and we cannot supply them.
• A fault on our servers makes the service unusable for a sustained period, and we cannot restore it.
• You were sold a plan that does not exist, or a feature that we do not provide.

4. When a Refund Is Not Available

• The subscription works and has been used, but you changed your mind.
• Your internet connection or Wi-Fi cannot sustain the stream.
• Your device or player app is unsupported, despite the guidance in our supported devices list.
• A specific channel, programme or fixture is not shown, or was moved by a rights holder.
• Credentials were shared, resold or published, and the account was suspended for it.
• The connection limit was exceeded repeatedly.
• The request arrives after the seven-day window.

Most playback complaints turn out to be solvable. Before requesting a refund, work through the troubleshooting checklist and message us - a settings change frequently solves in five minutes what looks like a broken service.

5. How to Request One

Message us on WhatsApp or email support@4khdiptv.co with the email used at checkout, your order date, and a short description of the problem including what you have already tried.

We reply to every request, usually the same day. If we need to test the account from our side we will say so rather than leaving you waiting.

6. Processing Time

Approved refunds are returned to the original payment method. Card refunds typically appear within five to ten business days depending on your bank. We cannot refund to a different card or a different person, and we cannot refund cash or crypto equivalents unless the original payment was made that way.

7. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback freezes the dispute while the bank investigates, which takes far longer than talking to us. Accounts with an open chargeback are suspended until the dispute is resolved.

8. Partial Refunds and Plan Changes

We do not pro-rate a subscription because you stopped watching, and we do not refund the unused portion of a twelve-month plan if you cancel in month three. That is why the seven-day window exists: it gives you a realistic chance to test the service before committing to a long term. If you are unsure, buy one month first and extend later - the price difference for doing it that way is small compared with the cost of an unused annual plan.

9. What Counts as a Sustained Fault

A stream that stutters for twenty minutes during a storm is not a sustained fault. We treat a fault as sustained when the service is unusable for more than 48 hours, when the same problem survives the full troubleshooting checklist and a mobile data test, and when we cannot restore normal playback from our side. In that situation a refund or a free extension is offered, whichever you prefer. Individual channels going offline never qualify - line-ups change constantly and no provider can guarantee a specific channel.

Related Pages

• Terms of Service
• Payment and Billing Policy
• Privacy Policy
• Contact Support